The Malmo Declaration, signed by EU Ministers on the 18 November 2009 in Malmö, Sweden, outlines a forward-looking eGovernment vision to be achieved by 2015. The key ‘Malmo’ objectives that EU Member States have pledged to achieve in the next five years are:
- To empower businesses and citizens through 1) eGovernment services designed around users’ needs, 2) better access to information and 3) active citizen involvement in the policy making process;
- To facilitate mobility in the single market by providing seamless eGovernment services for setting up business, studying, working, residing and retiring in Europe;
- To enhance the effectiveness and efficiency of government services by reducing the administrative burden, improving the organisational processes of administrations and using ICT to improve energy efficiency in public administrations.